Our Returns Policy

Our Ethos

At PlannerCraft, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Our Return Policy

Our return policy allows for our many different types of products including class entry, 1-to-1 tuition, downloads, custom orders and physical products.

This does not affect your statutory rights and where an item is faulty it can be returned once opened. Please contact us to organise the return.

Printed and custom orders

Items made to order (such as custom decals, planner layouts and custom stickers) are non-refundable. If you wish to cancel your order, you must notify us within 4 hours of ordering.


Printed items may be returned by prior agreement only. Returned products should be in their original packaging along with a note as to why the item is being returned. The packaging should be unopened, unless the item is damaged or faulty. Items returned without prior consent may be subject to a restocking fee.

Physical items

Physical items, tools and supplies (excluding USBs) may be returned by prior agreement only. Returned products should be in their original packaging along with a note as to why the item is being returned. The packaging should be unopened, unless the item is damaged or faulty. Items returned without prior consent may be subject to a restocking fee.


Digital products

Digital products (downloads or USBs) 

USBs are non-refundable unless they remain unsealed. Digital downloads are non-refundable once unzipped. PlannerCraft reserve the right to refund individuals in exceptional circumstances, or may exchange for an alternative digital product at the owner's discretion.

Event refunds & cancellations

Event entry is non-refundable unless we cancel the event. This is due to room hire and material costs we incur when you book your space.

PlannerCraft reserve the right to refund individuals in exceptional circumstances, or may exchange for entry into an alternative event.

Privacy Policy

Cookie Policy

Cookies are used on this site to facilitate the shopping basket and online store sections of the site. We have no direct access to any information these may store.

We do track anonymous data for page hits, country of origin, and device/platform for usability tracking. This does not have any identifiable personal data.

Your Privacy, Data Collection and Usage

We protect your privacy, we do not pass on details on to third parties, will not publicise your purchases nor publicise your name. You have to subscribe to our mailing list via the homepage on this site or by our Facebook page. Either method means you give your permission for marketing emails to be sent to your inbox. We do not currently send marketing material by any other means. Only subscribers to the site will receive marketing emails to their inbox. Customers will receive automatic emails regarding placed orders which are sent by our online store system. Members may receive notifications of updates from the forum(s) and group(s) that are available to join on this site.

Payment Processing is managed by PayPal through their servers; we do not have access to your payment details. We have access to your shipping address for physical orders so that we can despatch your order to you. Downloads are handled automatically by our website which is a Wix supported service. We do not hold physical address details unless you have booked a private lesson; nor do we hold email addresses unless you have entered them as part of our live chat system or have joined as a member/customer/subscriber

When available, our online chat function is only accessed by PlannerCraft staff. We may add your name so we can see previous conversations to help us to serve you better. All live chat users are invited to add their email address so we can contact them offline if we are not available or able to give an immediate answer. 

All users of this site, our social media pages and subscribers to our YouTube channel have the right to be forgotten. Drop us an email or private message requesting to be forgotten. You will then be informed of any marketing that may have gone out just before we received your message, any projects or comments will be removed, and confirmation of removal from platforms (where we are able to do so). Your email will then be deleted and transactions/correspondence will be sealed.

Angel Policy

Digital file and Tutorial Usage

Digital kits, cutting files and digi-stamps produced by PlannerCraft are for personal and limited commercial use only. They are intended for handmade projects for personal use, or the user may make small amounts of handmade projects using the kit and/or files for sale to others.


You may adapt the files for personal use only; adaptation is not permitted in order to allow for retail production nor distribution. The kit may not be re-distributed for free or for a charge without our prior consent. It should not be copied, disassembled or supplied in whole or part to another party.

Usage rights for larger quantities may be available subject to agreement with Plannercraft and Natalie Ballard.

We protect our designs and products fiercely and actively; those found in breach of these terms (and/or those of our Terms & Conditions) will be actively pursued.

Some items have additional terms added in relation to this angel policy due to their uniqueness. These will be listed as part of the product description as well as being added to the product itself where applicable.

Limited Commercial Use

You are welcome to use the designs to produce physical items for sale for charity and fundraising activities. We also allow commercial use to produce handmade items where only 100 are produced in any 12 month period.


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Shipping Policy

Shipping is available to UK addresses only, for FREE DELIVERY for on orders over £30. We also offer free delivery to any our classes across the UK. There is also the offer of limited local delivery by negotiation only.

Orders are typically despatched within 3-4 working days. Some items may have to be ordered in for you, in this case we ship in typically 7 working days. Pre-orders are despatched on launch date. 

All orders are sent via Royal Mail 1st class, or by Recorded Delivery for high value orders and items.